1. General

These Terms & Conditions apply when you purchase from or use www.commonclouds.com

The agreement is between you and:

Common Clouds AB
Org. no: 559313-1476
email: hej@commonclouds.com

By using this site or placing an order, you agree to these Terms. You must be at least 18 years old or have permission from a legal guardian.


2. Orders & Agreement

A purchase agreement is formed when you receive an order confirmation email from us. We reserve the right to cancel orders in cases of:

• Incorrect information
• Suspected fraud
• Pricing errors
• Out-of-stock products

3. Prices & Payment

All prices are shown in the selected currency and include VAT where applicable. Payments are processed securely via third-party providers (e.g. Shopify Payments, Klarna). We do not store your payment details.


4. Delivery

Orders are normally processed within 1–2 business days.

Delivery times are estimates and may vary depending on shipping providers.

If a product is out of stock, we reserve the right to cancel the order and issue a full refund.

Uncollected packages may be subject to a reasonable fee corresponding to the costs incurred by us.


5. Right of Withdrawal (EU)

You have the right to withdraw from your purchase within 14 days from the day you receive the product. To exercise your right of withdrawal, you must notify us before the withdrawal period expires by contacting us at hej@commonclouds.com.

Unless otherwise stated, the customer is responsible for the cost of return shipping.

6. Returns & Refunds

Returns and refunds are handled in accordance with our Refund Policy. Refunds are processed within 14 days from the date we receive the returned product or proof that it has been returned, whichever occurs first.


7. Complaints

Consumers have the right to make complaints regarding defective products in accordance with applicable consumer protection legislation. Please contact us as soon as possible at hej@commonclouds.com.

8. Personal Data

We process personal data in accordance with our Privacy Policy.


9. Use of the Website

All content on this website is owned by Common Clouds AB and protected by intellectual property laws. You may not copy or use content without written permission.


10. Limitation of Liability

To the extent permitted by law, Common Clouds AB shall not be liable for indirect or consequential damages. Nothing in these Terms shall limit any mandatory rights granted to consumers under applicable law.

11. Force Majeure

We are not responsible for delays caused by circumstances beyond our control.


12. Disputes

These Terms are governed by Swedish law. In case of disputes, you may contact:

• The Swedish National Board for Consumer Disputes (ARN) https://www.arn.se
  
  The European Commission's Online Dispute Resolution platform (where available):
  
  https://ec.europa.eu/consumers/odr

These Terms do not affect any statutory rights that cannot be waived under applicable consumer protection laws.

Cookie Policy

Last Updated: May 2026

This Cookie Policy explains how Common Clouds ("we", "our", "us") uses cookies and similar technologies on our website, https://commonclouds.com.

Strictly necessary cookies are used to enable the core functionality of the Website and do not require consent under applicable law. We only use non-essential cookies for analytics, personalisation, and marketing purposes where you have provided your consent.

What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They help websites function properly, remember your preferences, improve user experience, analyze website performance, and support marketing activities.

We may also use similar technologies such as pixels, tags, scripts, and local storage.

How We Use Cookies

We use cookies for the following purposes:

Strictly Necessary Cookies

These cookies are essential for the operation of our Website and online store. They enable core functionality such as:

• Shopping cart functionality
• Secure checkout
• Fraud prevention and security
• Customer authentication
• Remembering privacy and cookie preferences

These cookies cannot be disabled through our cookie settings as they are required for the Website to function.

Functional Cookies

Functional cookies help us remember your preferences and improve your browsing experience. These may include:

• Language preferences
• Regional settings
• User preferences
  

Functional cookies are only used where you have provided consent, unless they are strictly necessary for the service requested by the user.


Analytics Cookies

Analytics cookies help us understand how visitors use our Website so that we can improve performance and user experience.

We may use analytics tools provided by:

• Shopify Analytics
• Google Analytics

Analytics cookies collect information such as:

• Pages visited
• Time spent on pages
• Traffic sources
• Device and browser information
• Website interactions

Analytics cookies are only used where you have provided consent, where required by law.

Shopify may place cookies necessary for store functionality, checkout processing, security and fraud prevention.

Marketing Cookies

Marketing cookies help us provide relevant advertisements and measure the effectiveness of our marketing campaigns.

We may use marketing technologies provided by:

• Meta (Facebook and Instagram)
• Klaviyo
• TikTok
• Shopify Marketing Services

These cookies may be used to:

• Measure advertising performance
• Track conversions
• Personalise advertisements
• Build custom audiences
• Improve marketing communications

Marketing cookies are only used where you have provided consent, where required by law.


Third-Party Services

Our Website is hosted on Shopify and may use services provided by trusted third parties including:

• Shopify
• Google
• Meta (Facebook and Instagram)
• Klaviyo
• TikTok

These providers may place cookies or similar technologies on your device in accordance with their own privacy and cookie policies.

Cookie Consent

When you first visit our Website, you will be presented with a cookie banner that allows you to:

• Accept all cookies
• Reject non-essential cookies
• Manage your cookie preferences

We do not use analytics or marketing cookies unless you have provided consent where required by applicable law.

You may change your cookie preferences at any time through the cookie banner available on our Website or by adjusting your browser settings.

Managing Cookies

Most web browsers allow you to control cookies through your browser settings. You can choose to block or delete cookies at any time.

Please note that disabling certain cookies may affect the functionality and performance of our Website.

For more information about managing cookies, please consult your browser's help documentation.

Data Protection

Information collected through cookies may constitute personal data under applicable data protection laws, including the General Data Protection Regulation (GDPR).

For information about how we process personal data, please see our Privacy Policy.

Changes to This Cookie Policy

We may update this Cookie Policy from time to time to reflect changes in technology, legal requirements, or our business practices.

Any material changes will be communicated through the Website where required by law.

Contact Us

If you have any questions about this Cookie Policy or our use of cookies, please contact us at:

Common Clouds AB
Email: hej@commonclouds.com
Website: https://commonclouds.com

Version 2.1 – Last updated: 5 April 2026


1. INTRODUCTION

Common Clouds AB (“we”, “us”, “our”) takes your privacy seriously. We process personal data in accordance with the EU General Data Protection Regulation (GDPR) and applicable data protection laws.

This Privacy Policy explains:

• What personal data we collect
• Why and how we process it
• The legal bases we rely on
• How long we retain data
• Your rights
• How to contact us

This policy applies to customers, potential customers, and visitors to www.commonclouds.com


2. DATA CONTROLLER

Common Clouds AB, company registration number 559313-1476, is the data controller for your personal data.

Contact details:
Email: hej@commonclouds.com
Postal address: Tegnérgatan 37a 
111 61 Stockholm, Sweden


3. HOW WE COLLECT PERSONAL DATA

- Directly from you (e.g. when you make a purchase or contact us)
- Automatically via cookies and similar technologies
- Through our e-commerce platform Shopify


4. WHAT PERSONAL DATA WE PROCESS

Identity data
Examples: Name
Purpose: Manage purchases and customer relationship
Legal basis: Contract

Contact data
Examples: Email, phone, address
Purpose: Delivery, customer service, communication
Legal basis: Contract, legitimate interest

Payment data
Examples: Payment details, transaction history
Purpose: Process payments
Legal basis: Contract

Technical data
Examples: IP address, cookies, device info
Purpose: Website functionality, security
Legal basis: Legitimate interest

Marketing data
Examples: Purchase history, preferences
Purpose: Personalized marketing
Legal basis: Consent

Customer service data
Examples: Support cases
Purpose: Improve service
Legal basis: Legitimate interest

We only collect data necessary for these purposes (data minimization).


5. PURPOSES OF PROCESSING

We use your personal data to:

• Process and deliver orders
• Provide customer support
• Improve our services and user experience
• Send marketing communications (where required, based on your consent)
• Prevent fraud and comply with legal obligations
  

6. DATA RETENTION

We retain personal data only as long as necessary:

• Order and payment data: up to 7 years (accounting laws)
• Marketing data: until you withdraw consent
• Customer service data: up to 3 years
• Technical data/cookies: see Cookie Policy
  

7. SHARING OF PERSONAL DATA

We do not sell your personal data. We may share data with:

• Payment service providers
• Logistics and delivery partners
• IT and system providers (including Shopify)

These parties act as data processors and only process data on our behalf.


8. SHOPIFY AND INTERNATIONAL DATA TRANSFERS

We use Shopify as our e-commerce platform. Shopify may process personal data on servers outside the EU/EEA, including in Canada and the United States. When transferring personal data outside the EU/EEA, we ensure an adequate level of protection through:

• Standard Contractual Clauses (SCCs)
• Other safeguards in accordance with GDPR

For more information: https://www.shopify.com/legal/privacy

9. SECURITY

We implement appropriate technical and organizational measures, including:

• Encryption of payment data
• Access controls
• Secure storage and system monitoring
  

10. YOUR RIGHTS

You have the right to:

• Access your personal data
• Rectify incorrect data
• Request deletion (“right to be forgotten”)
• Restrict processing
• Object to processing (especially marketing)
• Data portability

If processing is based on consent, you may withdraw your consent at any time. You also have the right not to be subject to decisions based solely on automated processing if they have legal or similarly significant effects.

11. AUTOMATED DECISION-MAKING

We may use profiling to:

• Personalize marketing
• Send abandoned cart reminders

This does not produce legal or similarly significant effects.

12. COOKIES

We use cookies in accordance with our Cookie Policy (see below).
Non-essential cookies are only used after you provide consent via our cookie banner.

13. CHANGES

We may update this policy from time to time. The latest version is always available on our website.

14. COMPLAINTS

If you believe we process your data incorrectly, you may contact us or lodge a complaint with:

Swedish Authority for Privacy Protection (IMY)
https://www.shopify.com/legal/privacy

We currently ship to Austria, Belgium, Denmark, Finland, France, Germany, Italy, Luxemburg, Netherlands, Norway, Sweden, Spain, Polen, Portugal and UK.

You will receive a shipping confirmation via email once your order has been dispatched.

Estimated delivery times after dispatch:

• Sweden: 3–6 business days
• Norway, Denmark & Finland: 4–7 business days
• Rest of Europe and UK: 4–7 business days

Please note that delivery times are estimates and may vary depending on shipping carriers and external factors.

We offer a 14-day money-back guarantee from the day you receive your order.

• To be eligible for a return
• Items must be unused and in original condition
• Original packaging must be included
• Sealed products must remain unopened
  
  

For hygiene reasons, products such as Cloud Patch and Moon Patch cannot be returned if the seal has been broken.

To start a return, simply email us at hej@commonclouds.com with:

• Your order number
• The item(s) you want to return
  We’ll guide you through the next steps.

Once we’ve received and approved your return, your refund will be processed within 14 days using your original payment method.

Return shipping costs are covered by you, unless:

    •    The item is defective
    •    You received the wrong product

You always have the right to withdraw from your purchase within 14 days, in accordance with EU consumer protection laws.

Items must be unused and in original condition. Original packaging must be included. Sealed products must remain unopened.

If something isn’t right with your product, contact us at hej@commonclouds.com and we’ll make it right.

We’re here for you - just reach out anytime at hej@commonclouds.com