Refund policy
30-Day Money-Back Guarantee
We offer a 30-day money-back guarantee from the day you receive your order.
- To be eligible for a return
- Items must be unused and in original condition
- Original packaging must be included
- Sealed products must remain unopened
For hygiene reasons, products such as Cloud Patch and Moon Patch cannot be returned if the seal has been broken.
Easy Returns
To start a return, simply email us at hej@commonclouds.com with:
- Your order number
- The item(s) you want to return
We’ll guide you through the next steps.
Refunds
Once we’ve received and approved your return, your refund will be processed within 14 days using your original payment method.
Return Shipping
Return shipping costs are covered by you, unless:
• The item is defective
• You received the wrong product
Your Rights (EU Customers)
You always have the right to withdraw from your purchase within 14 days, in accordance with EU consumer protection laws.
Damaged or Incorrect Items
If something isn’t right, contact us at hej@commonclouds.com and we’ll make it right.
Need Help?
We’re here for you—just reach out anytime at hej@commonclouds.com