Terms of service

GENERAL

1.1 These terms and conditions (the ”Terms”) are valid for when you as a consumer (”You”) purchases from, and use the website www.commonclouds.com (the ”Site”) and forms a contract between you and Common Clouds AB, Swedish company registration number 559313-1476, (”COMMON CLOUDS”; “us”, “we” and “our”).

1.2 You may not place an order from the Site if you are below eighteen (18) years of age, unless you have legal permission from your legal guardian. Common Clouds do not accept credit purchases from people below 18 years of age. COMMON CLOUDS reserves the right to refuse, limit or cancel any order you place. In the event that we make a change to or cancel an order, we will attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made.

1.3 Please note that the Site may occasionally contain typographical errors. Those inaccuracies that may relate to product descriptions, pricing, promotion, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

1.4 The Site, including all its content, is owned by COMMON CLOUDS. The information is protected by immaterial rights and market laws. This means that brand, company name, product names, pictures and graphics, design, layout, as well as information about products or services may not be copied or used without written approval from COMMON CLOUDS.

 Furthermore, You are prohibited from using the site or its content:
- for any unlawful purpose
- to collect or track the personal information of others
- for any obscene or immoral purpose
- to solicit others to perform or participate in any unlawful acts
- to violate any international, federal, provincial or state regulations, rules, laws, or - - local ordinances

AGREEMENT & ORDER

2.1 By making a purchase from, or using this website you have agreed to these terms of use. Please make sure that you have read and understood these terms of use when using our site. If you do not agree to these terms, you must not order products or use this site. We reserve the right to modify the Terms by posting updates and/or changes to our website. The latest version of the Terms will be available on the site.Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes. Questions about the Terms should be sent to us at hej@commonclouds.com

2.2 An agreement of purchase is entered only when COMMON CLOUDS have confirmed Your order and You have received order confirmation e-mail from COMMON CLOUDS. Please save this order confirmation for potential interactions with COMMON CLOUD’s customer service.

CUSTOMER INFORMATION

3.1 When You register an account and/or place an order at the Site, you will be asked to state personal information. You agree to provide complete, current and accurate payment and account information for all purchases made through the Site. You agree, during check-outs, including any submissions, to insert your account and other information, including your email address and, when applicable,  your billing address, and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

For any orders made in another person’s name without his/her consent will be reported to appropriate authorities.

Informatiom regarding COMMON CLOUDS handling of persona data is to be found in our Privacy Policy.

PRODUCTS

4.1 All Products must be used in accordance with the instructions, precautions, and guidelines stated on the Site and on the Product. It is your responsibility to make sure that the product does not contain anything you are allergic to.

4.2 COMMON CLOUDS products are not intended to diagnose, treat, cure or prevent   any skin disease or infection. Our content and products on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting other, more complete, accurate or more timely sources of content.

PRICES AND PAYMENT

5.1 You must pay all applicable fees as set out and described on the Site for the Products that you have selected. The prices for the Products are set out on the Site and include any explicitly set out relevant delivery costs, value added tax (VAT) or other fees and taxes (as applicable). The price of the Products provided to you will be the price indicated on the order pages when you placed your order.

COMMON CLOUDS have the right to change the prices for the Products, thus the applicable prices from time to time will be set out on the Site. However, for orders placed before a change of prices on the Site, the prices stated in the order confirmation will be applicable on that specific order. By continuing to order the Products after the price changes come into effect, you agree to be bound by the new prices.

5.2 Payment for the Products can be made in accordance with the payment solutions offered on   the Site. Depending on which provider is used for your payment, the third party processor's/provider’s terms and conditions will apply. You may be requested to identify yourself and credit reports may be pursued by the third party processor/provider. Where we use a third party for payments, we will not have access to or store any payment information.

5.3 When you have placed an order, an email will be sent to the email address you entered at the time of your purchase confirming that we have received your order. This order confirmation also serves as your receipt and may be useful to save in case of contact with our customer service.


DELIVERY OF PRODUCTS

6.1 Orders are shipped from our warehouse every weekday but please note that the handling time at our warehouse is usually 1-2 days. If you place your order on a Friday afternoon or on a holiday, we will ship the order the following weekday. Standard delivery time is specified in the order process. Please take into account is that all delivery times are estimates and that there may be delays at our warehouse and with our shipping partners, for example at sales peaks.

6.2 Please note that small parcels are delivered in the letterbox to your registered delivery address and that large parcels are delivered to the nearest collection point, where you will be informed to collect the parcel. We have the right to charge you for costs incurred if you do not collect your ordered products on time from the delivery location. If a product is out of stock, we reserve the right not to deliver the product within the specified delivery time or to cancel the order. If you have already ordered the Product that is out of stock, we will offer you a refund.